Overview
At AK Enterprise NV, operating as AK Pressure Washing Cleaning Services, we are committed to delivering high-quality services, equipment, and products. This Return & Refund Policy outlines the conditions under which refunds, returns, or adjustments may be granted.
Services (Cleaning & Projects)
Due to the nature of our services, all completed cleaning, painting, and renovation services are generally non-refundable.
However, customer satisfaction is important to us. If you are not satisfied with the results:
- You must notify us within 24 hours after service completion
- We will assess the issue and may offer a re-service where applicable
Refunds for services are only considered in cases where:
- The service was not delivered as agreed
- There was a clear failure to perform the service
Results may vary depending on surface condition, stains, and environmental factors, and this does not qualify for a refund.
Bookings & Deposits
Deposits made to secure bookings are non-refundable unless:
- The cancellation is made within an agreed notice period
- We are unable to provide the service
If a client cancels late or fails to show up, the deposit may be retained as a cancellation fee.
Equipment Rentals
All equipment rentals are non-refundable once the rental period has started.
Refunds may only be considered if:
- The equipment is proven to be defective before use
- The issue is reported immediately at the time of pickup or delivery
Customers are responsible for:
- Inspecting equipment upon receipt
- Returning equipment in the same condition
No refunds will be issued for misuse, damage, or improper handling.
Products (Store Purchases)
We accept returns for products under the following conditions:
- The item must be unused, in original condition, and in original packaging
- The return request must be made within 7 days of receiving the product
Non-returnable items include:
- Used or damaged products
- Clearance or final sale items
- Certain hygiene-related items (if applicable)
Refund Process (Products)
Once your return is approved and inspected:
- Refunds will be processed within a reasonable timeframe
- Refunds will be issued via the original payment method where possible
Shipping or delivery costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- You must contact us within 48 hours of delivery
- Provide clear evidence (photos/videos)
We will offer a replacement or refund after verification.
Exchanges
We only replace items if they are defective or incorrect. Exchanges are subject to product availability.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after service completion or product use
- Failure to follow instructions or misuse
- Minor variations in results or product appearance
Contact information
For all return and refund requests, please contact us:
Email: akcleaningsxm@gmail.com
Phone / WhatsApp: +590690221230 / +17215884781
Location: Sint Maarten & Saint Martin
Please include your order details, service date, or rental information when contacting us.
Policy updates
AK Enterprise NV reserves the right to update or modify this Return & Refund Policy at any time. Changes will be reflected on this page.
